WhatsOwn Privacy Policy
Effective Date: December 19, 2023
Welcome to Whatsown.com (hereinafter referred to as “we”). We deeply understand the importance of personal privacy and are committed to protecting all personal information you provide during browsing and shopping. This Privacy Policy aims to clearly inform you about how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy. Please carefully read and understand this Policy before using our website and services. Your continued access to or use of our services constitutes your consent to our processing of your personal information in accordance with this Policy.
I. Types of Information We Collect
To provide you with a high-quality shopping experience and related services, we will collect the following two types of information within the necessary scope:
1. Order-Related Information (Voluntarily Provided by You)
When you place an order for acrylic transparent display boxes on our website, we need to collect the following information to complete order fulfillment and delivery: name, email address, contact phone number, shipping address, billing address, and payment-related information (such as the last four digits of your credit card number; complete payment information will be directly processed by third-party payment institutions, and we do not store complete sensitive payment information). This information is a necessary condition for completing the transaction; if you fail to provide it, we will not be able to complete order delivery and after-sales service for you.
2. Device and Browsing Information (Automatically Collected)
When you visit our website, we will automatically collect certain device and browsing information through technologies such as Cookies and log files, including but not limited to: device model, operating system, browser type, IP address, access time, browsed pages, stay duration, referral source, and your interaction behaviors with website elements (such as clicks, favorites, etc.). This information is not directly associated with your personal identity and is mainly used to optimize website performance, analyze user behavior, improve page loading speed, and ensure website security.
II. How We Use the Collected Information
We strictly adhere to the principles of “data minimization” and “legitimate purpose”, and the collected information is only used for the following legitimate purposes:
1.Completing order processing:
Including verifying order information, processing payments, arranging logistics and delivery, and sending order confirmation and logistics tracking information.
2.Providing after-sales service:
When you have inquiries, return/refund or warranty requests regarding the purchased acrylic transparent display boxes, we will use your information to communicate with you and resolve relevant issues.
3.Optimizing website experience:
Analyzing user preferences based on collected browsing data, optimizing website layout, product display and functional design, and enhancing your visiting and shopping experience.
4.Ensuring website security:
Identifying and preventing risks such as fraud and malicious attacks through data such as IP addresses and device information to protect the legitimate rights and interests of you and us.
5.Personalized services and marketing (with your consent):
If you explicitly consent, we will send you content related to acrylic transparent display boxes, such as new product information, promotional activities, and theme set recommendations. You can unsubscribe at any time by clicking the “Unsubscribe” button at the bottom of the email or contacting us.
6.Complying with laws and regulations:
Cooperating with regulatory authorities’ investigations and fulfilling legal obligations within the scope required by law.
III. Sharing and Disclosure of Information
We promise not to sell, trade or otherwise transfer your personal information to any irrelevant third parties. We will only share information in the following necessary circumstances:
1.Third-party service providers:
To complete order delivery (such as logistics companies), process payments (such as payment institutions like PayPal and Stripe), and provide website technical support (such as server service providers), we will share necessary information (such as name, shipping address, order amount) with these third parties. These third parties must strictly comply with privacy protection laws and regulations, use the information only for the purpose of performing services, and take security protection measures.
2.Legal requirements:
When receiving legal documents such as court subpoenas and regulatory notifications, we will disclose necessary information within the scope permitted by law to fulfill legal obligations.
3.Protecting rights and interests:
Disclosing information in reasonable and necessary circumstances to protect the legitimate rights and interests of you, us or other third parties (such as preventing fraud and resolving disputes).
IV. Storage and Protection of Information
1. Storage Period
We will retain your personal information for the necessary period to achieve the purposes stated in this Policy, unless laws require or allow a longer retention period (such as the retention period required for tax and accounting records). When the information is no longer needed, we will take security measures to delete or anonymize your data.
2. Security Protection Measures
We adopt multi-level security protection measures to ensure the security of your information, including:
•Data transmission encryption:
encrypting the transmission of personal information through SSL/TLS protocols to prevent theft or tampering during transmission.
•Storage security:
adopting measures such as encrypted storage technology and access permission control to restrict internal personnel’s access to information; only authorized personnel can obtain information within the necessary scope.
•Regular security testing:
conducting regular security vulnerability scans and penetration tests on the website system to promptly fix potential risks.
Please note that internet transmission and electronic storage methods are not absolutely secure. Although we have made every effort to take protective measures, we cannot fully guarantee the absolute security of information. You should also properly keep your account password and other information to avoid information leakage due to personal reasons.
V. Your Rights
In accordance with relevant laws and regulations such as the General Data Protection Regulation (GDPR), you enjoy the following rights:
1.Right of access:
The right to request us to provide a copy of the personal information you have submitted.
2.Right of correction:
If your personal information is inaccurate or incomplete, you have the right to request us to correct it.
3.Right to erasure (right to be forgotten):
Under circumstances stipulated by law, you have the right to request us to delete your personal information (such as when you cancel your account or no longer need our services).
4.Right to restriction of processing:
You have the right to request us to restrict the processing of your personal information in specific circumstances (such as disputes over the accuracy of information).
5.Right to data portability:
You have the right to request us to provide your personal information in a structured, commonly used format to facilitate your transmission to other service providers.
6.Right to withdraw consent:
If you have previously consented to the use of your information for marketing purposes, you have the right to withdraw your consent at any time.
If you wish to exercise the above rights, please contact us through the contact information at the end of this Policy. We will verify your identity and respond within 30 working days of receiving the request.
VI. Use of Cookies
We use Cookies to enhance the website user experience, such as remembering your login status, shopping cart information, and preference settings. You can refuse or delete Cookies through browser settings, but this may cause some website functions to not work properly (such as being unable to save shopping cart items). When you visit our website, we will obtain your consent for the use of non-essential Cookies through a pop-up window, and you can change your consent settings at any time.
VII. Third-Party Links
Our website may contain third-party links (such as social media icons, payment institution links). These third-party websites have their own independent privacy policies, and we are not responsible for their privacy practices. It is recommended that you review their privacy policies before visiting these websites.
VIII. Changes to the Privacy Policy
We may revise this Privacy Policy in accordance with legal and regulatory updates or business adjustments. When significant changes are made to the Policy, we will notify you through website pop-ups, email notifications, etc., and update the “Effective Date” at the top of this Policy. The revised Policy shall take effect from the effective date, and it is recommended that you review it regularly.
IX. Contact Us
If you have any questions, complaints about this Privacy Policy or need to exercise relevant rights, please contact us through the following methods:
Email: whatsown@qq.com
Website Contact Form: Visit 「 whatsown.com/contact-us 」 to go to the contact us page and choose a contact method that you are more familiar with to give us feedback.
